Services
Troubleshooting & Incident Review
Find the cause of recurring network problems, restore reliable service, and understand what led to a major incident.
Free 30-minute scoping call with a subject matter expert.
When this helps
- A recurring or intermittent problem has resisted the usual fixes.
- Application, network, and carrier teams disagree about where the fault lies.
- A major outage needs an independent account of what happened and how to prevent a repeat.
How we investigate
Gather evidence
Review packet captures, telemetry, logs, and configurations across the full path, including carriers and cloud providers.
Isolate & verify
Use controlled tests to separate causes from symptoms, evaluate mitigations, and verify the proposed fix.
Review the incident
Reconstruct the timeline and contributing factors. Post-incident reviews focus on learning and prevention, without assigning blame.
What you receive
- Investigation findingsObservations, tests, and root cause analysis supported by the available evidence.
- Remediation planImmediate mitigations and permanent fixes, with risks and priorities.
- Incident reviewFor post-incident engagements: a timeline and recommendations for design, monitoring, or process changes.
Practical questions
We share findings as they emerge and work with your team, carriers, and vendors to resolve the problem.
How we workHow quickly can you start?
As capacity allows. Messages are read during business hours, Eastern Time; urgent messages receive priority. Metis does not offer 24/7 response.
What access do you need?
Read-only access and existing telemetry usually get us started. Packet captures or change windows are agreed with your team when needed. A mutual NDA comes before access.
How is the work priced?
Live troubleshooting is billed by the day. Post-incident reviews with a known scope are quoted at a fixed fee.
Related services
Start with a 30-minute scoping call.
A free conversation with a subject matter expert about your network and the next step.